36bet Help Center — Your Go-To Resource for Any Issue
Whether you have questions about your account, payments, bonuses, or gaming, our Help Center is always here for you. Find quick answers or speak directly with our support team.
Whether you have questions about your account, payments, bonuses, or gaming, our Help Center is always here for you. Find quick answers or speak directly with our support team.
Most Frequently Asked Topics at a Glance
Learn how to deposit and withdraw using bKash, Nagad, and Rocket, including transaction limits and processing times.
Understand welcome bonuses, reload offers, cashback, and free spins — how to claim them and what the wagering requirements are.
Learn about the KYC verification process, which documents you'll need, and how long it takes to fully verify your account.
Everything you need to know about installing and updating the Android and iOS apps, or using 36bet on a mobile browser.
Enable two-factor authentication, update your password, and report any suspicious activity to keep your account secure.
Learn how cricket and football betting odds work, how in-play betting works, and the rules for various casino games.
Making a deposit at 36bet is quick and easy. Whether you use bKash, Nagad, or Rocket, your balance will be topped up in just a few minutes. Follow the steps below:
A minimum deposit of ৳200 is available across all payment methods. A welcome bonus will be applied automatically on your first deposit.
Log in with your username and password. If you're new, complete your registration first.
Click the "Deposit" button on your dashboard, or open the Cashier from the top menu.
BKash, Nagad, Rocket, or bank transfer — pick whichever works best for you.
Enter the amount you wish to deposit, provide your transaction PIN, and confirm.
Your balance is usually updated within 1–5 minutes. If you experience any issues, contact us via live chat.
Withdrawals at 36bet are simple and fast. In most cases, funds arrive in your mobile banking account within just 5–15 minutes. However, account verification (KYC) must be completed before your first withdrawal.
Once you submit a withdrawal request, you'll receive a confirmation SMS. If the funds haven't arrived within 30 minutes, contact our support team with your transaction ID and we'll resolve it promptly.
Minimum withdrawal amount is ৳500
Typically 5–15 minutes, up to 24 hours maximum
NID or Passport Required for First Withdrawal
Wagering requirements must be met before withdrawing any bonus funds
We're here for you around the clock — 24 hours a day, 7 days a week
Get the fastest support. Average response time is just 2 minutes.
Online NowFor complex issues, describe your problem in detail. You'll receive a response within 2–4 hours.
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36bet takes your account security seriously. Our platform uses advanced SSL encryption technology. That said, your own habits also play a key role in keeping your account safe.
Create a password with at least 8 characters, including numbers and special characters. Do not reuse passwords from other sites.
Enable SMS-based or authenticator app 2FA from your account settings for an extra layer of security.
36bet will never ask for your password via email or SMS. Always access the site directly and avoid clicking on suspicious links.
If you use 36bet on a public device or shared network, always remember to log out at the end of your session.
Knowing how to make the most of bonuses can significantly improve your chances of winning
Open a new account at 36bet, make your first deposit, and get up to 200% as a welcome bonus. Deposit ৳1,000 and you'll have a total of ৳3,000 to play with.
Keep in mind — bonus funds cannot be withdrawn directly. Bonus balance converts to real money only after you meet the required wagering amount (wagering requirement).
36bet rewards regular players with weekly reload bonuses and cashback offers. Hit the required weekly wagering amount and get a portion of your losses back.
Full terms and conditions for all offers are listed on the Promotions page. Before claiming any offer, make sure you read the expiry date and wagering requirements carefully.
You can earn free spins by spinning 36bet's Daily Lucky Wheel or participating in special promotions. Use these free spins to play slots, and any winnings can be withdrawn after meeting the applicable wagering requirement.
Every bet you place at 36bet earns you points, which can be redeemed for bonuses, free bets, or special rewards. The higher your VIP level, the faster you earn.
Most frequently asked questions in the Help Center