Part of 36bet's Core Commitment

36bet Responsible Gaming — Stay in Control, Stay in the Game

Gaming is entertainment — and entertainment is best enjoyed with intention. 36bet brings together all the tools, information, and support you need for responsible gaming, all in one place.

Setting a Deposit Limit Self-Exclusion 18+ Verified
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Our Commitment

At 36bet, every user's wellbeing matters far more than any number. We work proactively to make sure gaming never becomes a problem.

Free Protection Tools
24/7 Bengali Support
Help With Confidentiality
Instant Account Pause

Six Core Pillars of Responsible Gaming

How 36bet Ensures Responsible Gaming

Set Your Own Limits

Set your own daily, weekly, or monthly deposit limit. Once set, depositing beyond that limit is not possible — it's the most effective way to protect yourself.

Take a Break When You Need One

If you need to clear your head or step away for a while, take a cooling-off break. Stay away from your account for 7 days, 30 days, or a set period of your choice — your balance stays safe.

Self-Exclusion

If you want to stop playing for an extended period, use self-exclusion. During this time, logging in is not possible and no marketing messages will be sent to you.

Session Time Control

You can decide in advance how long you'll play in one sitting. After the set time, 36bet will automatically send you an alert — and you can log out if needed.

Bet & Loss Limits

Beyond deposit limits, you can also set a cap on how much you are willing to lose in a single session before you stop playing — a powerful tool for staying in control.

Non-Judgmental Support

If something feels off, let 36bet Support know. No questions, no judgment — just help. Talk to us in Bengali, we're here for you.

What Does Responsible Gaming Actually Mean?

Responsible gaming doesn't mean giving up gaming. It means playing on your own terms — deciding how much time you spend, how much money you put in, and when to stop. In short, you're in control of the game, not the other way around.

Betting and casino games on 36bet are a form of entertainment. But like any form of entertainment, there are limits. When gaming shifts from fun to compulsion — or when the urge to chase lost money takes over — it's time to take a step back.

36bet believes that being honest with every member is our responsibility. Responsible gaming is not just a page on our site — it is an integral part of how we operate.

Worth Keeping in Mind

Betting is entertainment, not a source of income. Never use money set aside for rent or household expenses to fund gaming — that's the first rule of responsible play.

Recognising the Warning Signs

The urge to chase losses by placing more bets

Spending far more time gaming than you planned

Using money meant for household necessities to fund gaming

Hiding your gaming from family or friends

Feeling restless or irritable when not playing

Gaming negatively affecting work, studies, or relationships

If You Notice These Signs, Act Now

If you notice any of the signs above in yourself, don't hesitate — reach out to 36bet Support without embarrassment. Or start using the protection tools below right now.

How to Use 36bet's Protection Tools

Four powerful tools — completely free, available and active for all members

01
Setting a Deposit Limit

Set your own cap on how much you can deposit within a given timeframe. Once set, there is no way to go beyond that limit.

  • Log In to Your Account
  • Go to the "Responsible Gaming" option in Settings
  • Choose a daily / weekly / monthly limit
  • Enter the amount and confirm
  • The limit will be activated immediately
02
Session Time & Loss Limits

Decide in advance how long you will play and how much you are willing to lose before stopping. You will receive an automatic alert when either limit is reached.

  • Find the "Session Limit" option in Settings
  • Set a maximum session duration in minutes or hours
  • Set your maximum daily loss in the "Loss Limit" section
  • 36bet will notify you when you reach your limit
  • Decreasing a limit takes effect immediately; increasing one requires a 24-hour waiting period
03
Cooling-Off Period

If you need a break from gaming, use the Cooling-Off Period. Your account stays active, but betting and deposits are disabled for the duration.

  • Go to the "Take a Break" option in Settings
  • Choose 7 days, 14 days, 30 days, or a custom duration
  • Confirm your consent in the confirmation message
  • The break starts immediately
  • Automatically reactivates when the period ends
04
Self-Exclusion

If you want to stop playing entirely for the long term, use self-exclusion. During this period, no messages or offers will be sent from 36bet either.

  • Select the "Self-Exclusion" option in Settings
  • 6 months, 1 year, or permanent — whatever you need
  • You can also submit a request through our support team
  • The option to withdraw any active balance is provided
  • Cannot be cancelled before the period ends

Smart Budget Management

The most practical side of responsible gaming is budget management. It is not just about saving money — it is about making sure gaming never gets in the way of your everyday needs.

36bet recommends that every member set aside a dedicated "gaming budget" at the start of each month — an amount you can afford to lose without it affecting your household finances. Not a penny more.

The urge to chase losses beyond your limits is the most dangerous habit of all. Remember — the outcome of any casino game or betting event is entirely random and cannot be predicted. Keep it fun and stay within your budget.

Household Needs Come First

Set your gaming budget from whatever remains after covering all your essential monthly expenses.

Never Bet With Borrowed Money

Borrowing money from friends or family to place bets is one of the biggest mistakes you can make.

Sample Budget Plan

Monthly Income Maximum Gaming Budget Comments
Up to ৳15,000 ৳300–500 No more than 2–3% of your income
৳15,000–30,000 ৳500–1,500 After essential expenses
৳30,000–50,000 ৳1,500–3,000 Factoring in savings
Over ৳50,000 ৳3,000–5,000 Based on personal circumstances
This is an example only

The figures above are for reference only. Set your own budget based on your actual household situation and financial responsibilities.

Do a Self-Check

Answer the questions below honestly. If two or more answers are "yes," start using 36bet's protection tools or speak to our support team.

1 In the past month, was there a day when you went over your budget but still couldn't stop playing?
2 Do you find yourself gambling again the next day to try to win back what you lost?
3 Has a family member or friend ever asked how much time you are spending online or where your money is going?
4 Are you gaming during work hours, study time, or when you should be sleeping — is it starting to affect other areas of your life?
5 Do you sometimes feel like you want to stop but find you cannot?
Seeking Help Is a Sign of Strength

Honestly answering "yes" to the questions above takes courage. Reach out to 36bet Support — at support@36bet.casino or via live chat. You can speak with us anonymously if you prefer.

Steps to Getting Help

1
Acknowledge It Yourself

Admitting to yourself that there is a problem is the first — and hardest — step.

2
Use 36bet's Tools

Set deposit limits or self-exclusion right now — it only takes a few minutes in Settings.

3
Tell Someone You Trust

Telling a family member or a trusted friend keeps you accountable.

4
Speak to 36bet Support

Reach us via live chat or email — your situation will be handled with complete confidentiality and full support.

5
Seek Professional Help When Needed

Speaking to a mental health professional is never a sign of weakness — it's a smart decision.

Minor Protection

36bet strictly refrains from serving anyone under the age of 18. Age verification isn't limited to registration — it is confirmed through national ID or passport as part of the KYC process.

If a minor in your household shares your device, always log out and never share your password. That responsibility belongs to both of us.

For Parents

If you believe 36bet has been accessed on your child's device, contact us at support@36bet.casino. Action will be taken within 24 hours.

What 36bet Does to Protect Minors

KYC Age Verification

Not just self-declared information — age is verified through a government-issued ID.

Age Declaration at Registration

During registration, you must confirm you are 18+ by ticking the consent checkbox.

Behaviour Monitoring

Accounts are reviewed if patterns consistent with underage behaviour are detected.

No Marketing to Minors

No gaming marketing is ever sent to anyone under 18.

Frequently Asked Questions

Two Important Questions on Responsible Gaming and Live Casino

Live Casino is much like a real casino — the difference is you're playing from home on your phone or computer, with a real dealer visible live on video. Before you start, there are a few key things to know. First, understand the rules — Live Roulette, Live Baccarat, Live Blackjack, and Live Dream Catcher each have their own rules. In the 36bet game lobby, a "How to Play" guide is available next to each game — read it before you begin. Second, check the minimum and maximum bet amounts — live rooms vary; some start from ৳100, others require more. Third, make sure your internet connection is stable — Live Casino uses video streaming, so a weak connection can cause problems. Fourth, set your budget in advance — live games move quickly and money can go fast. The best way to start is with small bets, getting a solid feel for the game before gradually moving up.

It depends on which tool you're using. For deposit limits, a reduction takes effect immediately — but increasing a limit requires a 24–72 hour waiting period. This is intentional, to prevent impulsive decisions from leading to higher spending. The same rule applies to loss limits and session time limits — decreases are instant, increases are delayed. Self-exclusion carries the strictest rules of all. Once activated, it cannot be cancelled before the set period ends — even if you contact support to request it. This is by design, because the whole point of self-exclusion is to create a mandatory break. When the period ends, 36bet does not reactivate your account automatically — you need to contact support yourself, after the cooling-off period, to get your account reinstated.
Play Safe, Play Happy

Join 36bet — The Platform for Mindful Gamers

36bet stands by you with a commitment to responsible gaming. Register, set your safety tools, and play with complete peace of mind.

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