When you create an account or make a transaction on 36bet, certain information is required. This page clearly explains how that information is collected, where it is stored, and who it is — or isn't — shared with.
How 36bet protects your data — six core commitments
36bet does not sell your personal data to any advertising company, data broker, or third party. This is a core commitment of ours and outside the scope of our business model.
All your data is protected with 256-bit SSL encryption — the same technology used by major banks — so no third party can intercept your data in transit.
36bet only collects data that is strictly necessary for account management, payment processing, and legal compliance. We do not ask for information we don't need.
Your bKash, Nagad, or Rocket PIN is never stored on 36bet's servers. All transactions are processed directly through the payment gateway — we only retain the transaction confirmation number.
You have the right to view, correct, and delete your personal data. Submit a request to our support team and it will be handled within the designated timeframe.
If we are required to share your data for legal reasons, we will notify you in advance wherever possible — unless we are legally prevented from doing so. We don't do anything behind your back.
Thank you for reading 36bet's privacy policy. On this page, we clearly explain what data is collected when you use the 36bet platform, why it is used, and how it is kept secure.
We believe privacy is a fundamental right. That's why 36bet's approach to data collection is always guided by the principle of minimum necessity — we only ask for what we need, and we're upfront about why we need it.
This Privacy Policy applies to the 36bet website, mobile app, and all associated services. Continued use of the site or app is considered acceptance of this policy.
The majority of 36bet users are from Bangladesh. That is why this Privacy Policy is written in Bengali — so every user can clearly understand what happens with their personal data.
36bet collects three types of information — details you provide directly during registration, data collected automatically as you use the platform, and information submitted during payment and verification.
| Data Type | Example | Why It's Needed |
|---|---|---|
| Identity Information | Full name, date of birth, NID number | Account verification & KYC |
| Contact information | Mobile number, email address | Account verification & support |
| Financial Information | Mobile banking number, transaction reference | Deposit & Withdrawal Process |
| Usage Information | Login timestamps, betting history, device information | Security & Service Improvement |
| Technical information | IP address, browser type, and operating system | Fraud Prevention & Site Improvement |
Please note that 36bet never collects sensitive financial credentials such as your bKash or Nagad PIN, bank account password, or credit card CVV — nor do we ever need to.
Data is collected in three main ways. First, directly from you — when you fill in a registration form, complete KYC verification, or get in touch with support. Second, automatically — certain browser and device information is logged as soon as you visit the site. Third, via payment gateways — when you make a deposit or withdrawal, your payment provider sends us transaction confirmation details.
Registration forms, KYC forms, and support chats — these are filled in directly by you.
IP address, device model, and session duration are recorded automatically for security purposes.
Transaction confirmation numbers from bKash, Nagad, and Rocket are received on our end.
Cookies are used to analyze site performance — see Section 9 for details.
36bet uses your data only for specific, defined purposes. Any unnecessary or unauthorized use is strictly against our policy. The primary uses are listed below:
Should we ever need to use your data for purposes beyond those listed above, we will seek your explicit consent beforehand. If you notice any unexpected use of your data, please contact support — we will investigate.
36bet uses multiple layers of security to protect your data — not just technical safeguards, but also policy-level and workplace-level protections.
From the moment you visit the site to the completion of a transaction — every step is encrypted.
OTP verification at login — no one else can access your account.
Data is stored in an encrypted database with restricted direct access.
Regular system audits are conducted by independent third-party reviewers.
Within the company, only authorised staff have access to your data.
If any unusual login activity or transaction is detected, you'll be notified immediately.
That said, no organisation can guarantee 100% secure data transmission over the internet — that's a fundamental limitation of the technology. 36bet takes every reasonable precaution, but claiming zero risk would not be honest.
36bet does not retain data beyond what is necessary. Your information is stored while your account remains active. After account closure, certain data may be kept for a defined period to meet legal and regulatory obligations.
Once the retention period ends, your data is either securely deleted or anonymised so it can no longer be linked to you.
You have a number of important rights over your data at 36bet. To exercise any of them, simply contact our support team and we'll respond within the specified timeframe.
You can request a copy of all the data 36bet holds about you.
You can request that any incorrect or outdated information be corrected.
You can request the deletion of any data that falls outside our legal retention obligations.
You can request that your data be used only for specific, limited purposes.
You may request your data in a standard, portable format.
You can object to marketing communications or to specific ways your data is processed.
To exercise any of the rights above, email us at support@36bet.casino or reach out via live chat. We typically respond within 30 days.
Cookies are used on the 36bet website and app. A cookie is a small text file stored in your browser. They are used to ensure the site functions correctly and to improve your overall experience.
36bet uses three types of cookies. Essential cookies — without these, the site simply won't function, such as keeping you logged in. Functional cookies — these remember your preferences, like your language selection. Analytical cookies — these help us understand which pages get the most visits, and are completely anonymous.
36bet does not use advertising or tracking cookies. You can disable cookies through your browser settings, though some site features may not work properly as a result.
36bet strictly does not serve anyone under the age of 18. If it is found that a minor's information has been collected, that account and all associated data will be deleted immediately.
If a parent or guardian believes their child's information has been collected by 36bet, please contact support@36bet.casino. Action will be taken within 24 hours.
36bet's servers may be located in more than one country, which means your data could be stored on servers outside Bangladesh. Regardless of where your data is held, the standards and safeguards set out in this privacy policy apply everywhere.
For international data transfers, 36bet adheres to international data protection standards and establishes contractual obligations to ensure the security of your information.
36bet may update this privacy policy from time to time. For any significant changes, you will be notified via the mobile number or email address registered to your account, and a notice will be posted on the site.
Continued use of the platform after any changes constitutes acceptance of the updated policy. The date of the latest update is always shown at the top of the page.
If you have any questions or concerns about this Privacy Policy, write to us at support@36bet.casino. We aim to respond honestly and promptly.
Answers to the most frequently asked questions about accounts and promotions